Frequently Asked Questions
Everything you need to know about our latest collections and services.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed apparel. Simply visit our returns portal to generate a prepaid shipping label and send the item back in its original packaging.
Are your clothing sizes true to size?
Most of our items follow standard international sizing. However, we recommend checking the specific size guide located on each product page to ensure the perfect fit for your body type.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Absolutely. VIDEOGAMESPLUS ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.